Appointment booking systems are often the first
point of contact between a business and its clients. Therefore, in order to create
a professional impression right from the beginning, the business must consider
that the appointment booking system it employs is the best system at the best price.
| Item
|
Option 1 - Return calls between appointments |
Option 2 - Employ a receptionist |
Option 3 - Use Clinic Appointments |
| Staff salary/year |
£0 |
£17,000 |
£0 |
| Staff pension/year |
£0 |
£1,000 |
£0 |
| Staff holiday cover/year |
£0 |
£2,000 (25 days @ £80/day) |
£0 |
| Staff sickness cover/year |
£0 |
£400 (5 days @ £80/day) |
£0 |
| Predicted appointment booking phone call
charges/year |
£1040 (£20/week) |
£520 (£10/week) |
£0 |
| Total cost/year |
£1,040 |
£20,920 |
£1,620 (80 units per calendar month) |
| Predicted time spent calling clients
back that have left a message/year |
78 hours (1.5 hours/week) |
26 hours (0.5 hours/week) |
0 hours |
| Predicted % of times clients can book an appointment without having to leave a message or hearing an engaged tone |
25% (busy treating another client) |
75% (lunch break, can only take 1 call at a time) |
100% |
| Predicted client satisfaction with your business appointment booking service |
2/10 |
7/10 |
10/10 |
| Predicted increase in number of clients/week after 12 months |
+10% |
+20% |
+40% |