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I have been delighted with the service you have offered me. It is very
effective and highly efficient and polite.
I feel you and the team have really bent over backwards to support me in the
setting up of my new practice and the instant messages from potential clients
and emergency treatments that have been needed have meant that I can improve my
service to patients.
The service has surpassed all my expectations and I would like to say a big
thank you for making my first week in my own practice such a pleasure.
It has run beautifully. I am delighted.
Alison Jowett, Osteopath, York Natural Health.
I run a multi-disciplinary complementary practice based in
Dorset and have been using Clinic Appointments for over 3 months now.
The service has always been superb, reliable, efficient and accommodating.
Simon nursed us through the opening set up stages and offered practical advice
when needed. I am sure we have increased our patient base since operating this
system and as practice manager I can now take time out without leaving the
phones unmanned.
Our practitioners are also delighted with this system as they can tell at a
glance, from home, how their own diaries are shaping up and make amendments
24/7. Likewise patients have commented on the friendly professional reception
staff.
If you are equipped with a PC and broadband, you have nothing to lose by making
Clinic Appointments your shop front.
Tracy White, McTimoney Chiropractor and Practice Manager,
Rolls Mill Health Centre, Dorset.
I have been highly impressed by the service provided by clinic
appointments. Often my patients comment on how helpful and pleasant the staff
who answer the telephone are.
Being able to leave the telephone answering and appointment bookings to this
highly professional service has been such a great support to my practice. And
the online diary is so handy, I can easily check my bookings and messages when
I'm not in the office.
I don't hesitate to recommend Clinic Appointments to other clinics and
practitioners.
Sarah Bowles-Flannery, Naturopath, Medical Herbalist,
Nutritionist
I cannot recommend Clinic Appointments highly enough. Their
staff are professional, efficient and easy to deal with but above all they are
truly dynamic and sensitive to the needs of their customers.
We have been using the online diary service and have found it to be the perfect
solution for what we needed. The service has been 100% reliable, simple to
operate and really does do what it says it will!
Robert Shanks, Director of Osteopathy Plus Ltd.
Excellent service. Reliable online calendar functionality and an
excellent human interface for the patients when they call. Highly recommended.
Michael Smith, Sunningdale Osteopathic Clinic.
My patients love the service they are getting since I have been
using Clinic Appointments - no more answer phones and telephone tag - they know
when they call they will be able to make or change an appointment then and
there.
Feedback from my patients, often unsolicited, is that the team are polite,
efficient and knowledgeable.
Fiona Dowdell, Chiropractor, Swanbourne, Bucks.
I decided to give 'clinic appointments' a try as I am a
chiropractor working by myself and prefer not to answer the phone whilst
treating patients, as I find it disruptive and distracting.
I have also found that if a new patient is looking for treatment, they will
often ring round until they get someone to speak to, rather than leave a
message on an answer phone.
On my first day of using 'clinic appointments' I received a text from 'clinic
appointments' asking me to phone a prospective new patient. I returned the call
between patients and I am now treating this lady.
I've had lots of positive feedback from my patients. Many think I have someone
here working alongside me, and they have all said how polite and efficient the
service is.
So, I was very impressed with the service immediately and continue to be -
thank you.
11 months later: I just wanted to let you know that two patients today said
that they think that your service is "the best thing since sliced bread." They
also both said how efficient and friendly you all were. Thanks yet again.
Jacqueline Holden, Chiropractor, Brighton.
Clinic Appointments have provided me with a thoroughly
professional and user friendly service from day one.
Even after only a short period of time it has already more than paid for
itself, because I am no longer losing potential clients when I am unable to get
to the phone.
Peter Livesey, Chiropractor, Dorset.
Using Clinic Appointments has freed up time allowing us to deal
with paperwork and marketing much more efficiently. Also, by computerising the
diary, it enables us to easily print out individual invoices for all the
different therapists.
Mardi Jamieson, Registered Osteopath and Clinic Director,
London.
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Using Clinic Appointments has been an entirely positive experience from the
word Go. From the thorough system training we were given before we opened, to
the consistently reliable service provided by the receptionists and support
team in Bristol, we have found the service to be helpful, efficient and
user-friendly throughout.
We use Clinic Appointments as an all important back-up to our reception service
which is manned 3 days out of 5. It's a real luxury to know that clients' calls
can be handled Monday-Friday 9am - 5pm, not only when we're not here, but when
we're at lunch, on the phone or in the loo! It's great to know that these
things don't have to cost us clients, who might otherwise be deterred by an
answer machine or engaged tone.
We have been using Clinic Appointments for a year now, and while the time has
flown by, and many changes have taken place, our clients have always been well
looked after. Not only do the receptionists at Clinic Appointments have all the
information they need to handle each call as we would like, but we also have a
diary system that caters for all our needs. Simon and the team have been very
supportive, easy to work with and accommodating of our growing practice.
Kate Austen, The Osteopathic Practice, Sheffield.
Before we entrusted our diary and telephone contact to Clinic Appointments in
February 2007, our booking system was a paper diary and a telephone answering
machine. Expensive Industry specific Spa Style diary software packages would be
too unwieldly for us, and an in-house receptionist is not an option either.
With Clinic Appointments' team of receptionists and the easy to use online
booking system we now have the best of both worlds. They offer a friendly,
helpful voice on the other end of the phone. They always cope very well with
our extensive range of products and services, giving our discerning clientele a
very smooth and efficient booking experience. At the same time, our day runs
much better, and Clinic Appointments are continually updating their service,
accommodating our feedback and requests and helping us solve any potential
problems as our business develops and evolves.
At first, we had no idea how
beneficial this service was actually going to be. We now have more time to
spend working with clients. We now know that we are not losing customers when
we are away from the phone. For the first time in seven years we have been able
to take a 'real' holiday without the mobile phone and diary packed in the
suitcase, for the daily poolside ritual of checking and responding to the
business answer phone.
Clinic Appointments save us money. The text reminder
service (which costs only 15 pence per text), saved us a £127 sale only the
third time we used it.
The support and peace of mind we get from Clinic
Appointments is invaluable to the success of our business.
Joakim Valsinger, Balans Pilates Studio and Treatment Rooms, Perthshire.
Thank you for handling all the confusions I have thrown your way with such
patience and efficiency. I am very impressed by the system and am sure it has
increased my new patient numbers since we have been working together. It is a
great asset to the practice.
Saffron Ray, Osteopath, Farnham.
Yesterday a patient told me that your service was not just good but excellent;
this was an unprompted and enthusiastic response to the way Clinic Appointments
handled her call.
Gerard Johnstone, Chiropractor, West Lothian.
I just wanted to let you know that we get such good feedback for
the efficiency and manners displayed by your team. At last our diary is
beginning to fill up again. I don't think we could have survived paying London
rentals whilst employing a full time receptionist.
Andreas Syrimis, Osteopath, London.
Thanks to Simon and his very professional staff I am no longer
losing patients as I was unable to answer my clinic phone. In fact, many
patients have commented on how helpful the 'receptionist' was.
It was daunting handing over my clinic diary to a third party but Simon and his
team put my mind at rest and have proved themselves invaluable to me and my
clinic. Also, any queries that I had were answered immediately and any changes
that needed to be made to my individual site were done with the speed and
efficiency which is rare nowadays. Keep up the good work.
Rachel Davies, Osteopath and Acupuncturist, Kettering.
Clinic Appointments have tailored their flexible service
brilliantly in order to deal with our specific clinic requirements. Thank you.
Alison Pinder, Physiotherapist, Kew.
We're very pleased with the way Clinic Appointments is helping
us; it's such a bonus to be able to divert our calls to you when we're busy and
know that our patients will get the service they expect (it was sometimes a bit
hit and miss before with our reception taking all our calls).
Now, we can focus on what we want to do without having to train each new member
of staff how to answer the phone for us - why didn't we think of this before!
Recently, a patient of mine said how helpful Clinic Appointments were when she
phoned. "So nice" she said, "and so helpful". Patients don't often comment on
things unless prompted, so to get completely unsolicited feedback means your
staff made a really good impression.
Thanks also for introducing the system functionality we asked for. It's really
great and I'm really impressed with the speed you were able to get it done! (do
I hear another testimonial coming?) Thanks.
Tim Metford, Acupuncturist, Coventry.
I was fed up of missing calls while treating patients, or
straining to hear above background noise if I was out and about, and fumbling
with my diary.
I wanted to project a competent first impression when the patient phoned,
particularly as I work part time and am building up my small practice. Clinic
Appointments have achieved this at a very competitive price. Thank you.
Lynda Mathewson, Acupuncturist, London.
The service provided by Clinic Appointments has been excellent.
It is very reassuring to know that our patients are being looked after in a
professional manner and that we are not missing important calls.
The text service allows us to respond quickly to any new messages and the new
appointments are already covering the cost of the service.
Highly recommended and excellent service from the start.
Rob Montague, Acupuncturist, London.
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